Frequently Asked Questions
How often are the guides being updated?
Are all updates free?
How long do you keep publishing updates for a guide?
Do I get notified when an update becomes available?
Guides
What format are the guides in?
Do I need a special program to view and print them?
Does guide AB include XY and is it suitable for PQ?
When will guide XY be released?
Sign Up
How do I create an account?
Do you only sell to US gamers or to international players as well?
Are there any shipping, handling or other additional costs?
How fast do I receive my guides?
How do I get the guide?
What payment methods do you accept?
Other Services
Do you sell in-game currency or powerleveling services?
Troubleshooting
I did not receive my password - what do I do?
I can't seem to open the file - what am I doing wrong?
Updates
How often are the guides being updated?
Usually updates are being published after major patches and when new expansions come out. But even in periods where there are no major changes being made to a game, the guides for that game are usually being updated every two or three months.
Yes, when you buy a guide at Killer Guides you receive free updates.
How long do you keep publishing updates for a guide?
Our authors are being contracted for as long as the guide remains online. If a guide is in our shop, an author is assigned to it and keeps an eye on the progress of the game. The guides remain online until the game gets shut down.
Do I get notified when an update becomes available?
Yes, when a guide gets updated, we send out a notification to everyone who bought a copy.
Guides
What format are the guides in?
All guides are .pdf files (Adobe Acrobat Reader files).
Do I need a special program to view and print them?
You require Adobe Acrobat Reader. It's available for free at:
http://www.adobe.com/products/acrobat/readstep2.html
Does guide AB include XY and is it suitable for PQ?
We gladly answer any questions you might have about a guide - no matter how specific. Just drop us a line on our contact form and we will get back to you within 24 hours. Please note that for very specific and detailed questions (e.g. "My necromancer is level 31 and only has the staff of mediocre orc slaying - can I still complete the quests mentioned in the guide description?") we need to contact the authors directly and it might take a little longer before we get back to you with a detailed reply.
When will guide XY be released?
We are always working on new guides and will gladly update you on our progress. If you are interested in specific topics, just drop us a line and we let you know about our plans and when new products become available.
Sign Up
When you buy a product, an account will be created automatically for you. It's not necessary (nor possible) to create an account before you buy a product.
Do you only sell to US gamers or to international players as well?
We have got no country restrictions. As long as you can pay via PayPal, you can buy and receive all of our products.
Are there any shipping, handling or other additional costs?
No, since the guides are being delivered electronically, there are no additional costs.
How fast do I receive my guides?
Instantly. Immediately after paying for a guide, our system sends you the download information.
After completing payment, you will receive an e-mail with a user name and password for our member area. You may then log in and download any guides you purchased. You can specify the e-mail to which this information is being sent when you buy the guide and change it later on in our member area.
Which payment methods do you accept?
All products are being sold via Clickbank. Currently you can purchase the guides via their side with PayPal, Visa, MasterCard, American Express, Diners, Discover and JCB.
Other Services
Do you sell in-game currency or powerleveling services?
We employ highly qualified people who truly understand not only the games they play but also what kind of advice and help gamers are looking for. That's what we are good at and on what we focus all of our efforts. Operating a gold farming or powerleveling site requires different skills and prerequisites - we leave that to people who are experts at that and will gladly refer you to one of our partners for those kind of services.
Troubleshooting
I did not receive my password - what do I do?
Our system sends out an e-mail with your login data as soon as your payment has been received. If you do not receive a message within 10 minutes after signing up, please check if the payment in your PayPal account show up as "cleared" (if you pay using an eCheck this can take a few days). You can also check if the sign-up e-mail has accidentally been marked as spam and is now in your junk mail folder. If this is not the case, please contact our customer service and we will gladly assist you.
I can't seem to open the file - what am I doing wrong?
Please make sure you have the latest version of Adobe Acrobat reader installed. It is available for free at:
http://www.adobe.com/products/acrobat/readstep2.html
In case this doesn't resolve the problem, please contact our customer service
